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A Cruce Consulting product · Available now

Folio.
Every change on the record.

Ticket tracking for service operations and their clients. Every field of every ticket carries a tamper-proof, append-only audit trail — and the moment a client changes anything, your team gets an alert. Disputes end where the record begins.

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Ticket 49804 · Audit trail append-only
Emily (provider) · status: IN PROGRESS → DELIVERED 14:02
Mónica (client) · delivery date: Jul 12 → Jul 19 14:37
⚡ Change alert emailed to your team · 14:37
Emily (provider) · comment: "Confirming the new date with the warehouse." 14:41
Entries can never be edited or deleted — by anyone, including us.

Built for operations where "who changed what" matters.

Append-only audit trail

Every field change, comment and checklist step is recorded forever, by name and role. Renames can't rewrite history.

Instant change alerts

The moment a client edits a ticket, your team gets an email with the old and new values. No more surprise "we never said that".

Dashboards & aging

Open tickets by status, SLA aging buckets, days-to-close by category and by client, plus a daily email digest.

Clients and internal teams

Each client company sees only its own tickets. Run internal queues too — IT helpdesk, sales requests — with the same audit trail.

Your fields, your workflow

Rename or hide ticket fields, define your own statuses and categories, attach step checklists. Import your history from Excel or CSV.

API & MCP included

A full REST API plus an MCP server, so your systems — and your AI assistants — work with tickets under each user's exact permissions.

Simple pricing. First month free.

Base
$100 USD/mo
  • 3 client companies
  • 25 active users
  • 1 internal team
  • 1 API key
Start free
Growth
$250 USD/mo
  • 15 client companies
  • 150 active users
  • 5 internal teams
  • 3 API keys
Start free
Enterprise
Custom
  • Unlimited companies & users
  • Unlimited teams & API keys
  • Tailored onboarding
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Every plan: full audit trail, alerts, dashboards, imports, 4 languages. Cancel anytime — effective end of period.

Your operation, on the record — starting today.

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